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Frequently Asked Question 

 

What is a Blocked Account?

As per the German VISA regulations, if you are applying or planning to apply for a student / job-seeker visa for Germany, every applicant who is not an EU citizen is required to provide proof of funds. By opening the Blocked account with ICICI Bank Germany, you can use the funds in the Blocked Account as proof of funds for your VISA application.

What are the steps for opening a Blocked Account?

ICICI Bank UK PLC, Germany Branch is not accepting new registrations for Blocked Accounts, effective Jul 08, 2024. Once you complete the online application form, a blocked account number will be provided to you instantly. If you are funding your Blocked Account from a country outside European Union, you will have to Wire transfer from a bank account held solely or jointly in your name or from your parent's account. In case you hold a Bank Account in EU from where you wish to fund your Blocked Account, you may transfer using SEPA. Once your account is funded you will issued a Balance confirmation certificate and your debit card will be dispatched while in India. Once you reach Germany, you need to submit the activation form and complete the KYC, once you complete the KYC please ensure you click on submit button and submit the activation form as without it, the activation will not proceed further. Click here to start with the registration for ICICI Bank Blocked Account.

I do not have a "Last Name", how do I proceed with the account opening?

In case, you do not have a "Last Name" or "Surname", you can enter "." in the "Last Name" field and continue with your application. Kindly enter the details as mentioned in your Passport to avoid any delay with account opening.

What is the complete account opening and activation process?

Once your open your Blocked Account online and transfer the amount, a Balance Confirmation Certificate will be sent to you via secured mailbox. Along with this, a Visa Debit Card will be delivered to your address mentioned during your application.

Once you reach Germany, you will need to activate your account by visiting our portal, update a few details and complete KYC via a short video call. Again, this is a hassle free online process.

How do I do the fund transfer into the Blocked account?

For the money transfer from India to your Blocked account, we would request you to kindly get in touch with your Relationship Manager with your Bank in India, as they can advise you regarding the most efficient way for transfer of funds. Our customers have used multiple money transfer services including ICICI Bank Money2World, Unimoney, Instarem, etc.

What documents are required to apply for the account?

To apply, you will need to provide the following documents:

a. Copy of passport pages

(i) the page in your passport containing your photo, passport number, date of birth and other personal details,

and

(ii) the page in your passport with other information, e.g. your parent / guardian names and addresses. If the passport does not have a page that bears the name of your parents / guardian then please provide any other Government issued identification document that bears all your personal information alongside the details of your parent(s) / guardian. The passport must also show your current address, if the passport does not show your address then please provide any other Government issued identification document that bears your personal information alongside your present address

When can I deposit funds into my Blocked Account?

You can deposit funds into your Blocked Account at any time during the year. However, it is your responsibility to ensure that you apply for the account well in advance, so funds are deposited in your blocked account before you apply for a study permit. Normally, we need around 1-2 business days to open a Blocked Account and around 3 business days to credit the money into that account.

Where can I submit the application?

An application can only be submitted using our online account portal.

How do I communicate with ICICI Bank Germany before applying for a Blocked Account?

If you need to contact us before registering, please email us at blockedaccount@icicibank.com.
To contact us in India, please call                 : +91 4071403336/4069215431
If you are already in Germany, please call    : +49 61969239537/61967833000

How and where can I follow up regarding my application status?

You can communicate with us using the Secure Mailbox section or email us at “blockedaccount@icicibank.com or contact us by Phone.

To contact us in India, please call : +91 407140 3336/4069215431
If you are already in Germany, please call : +49 6196 9239537/61967833000

To help retrieve information efficiently, please keep all the information of your Blocked Account application form and the date of submission handy before the call.

What is a Current Account that is being provided with the Blocked Account?

The Current account is a fully functional transactional account being offered free of cost along with the Blocked Account. Your monthly amount will be auto deposited to this Current Account.

This account can be used for your daily banking needs while in Germany, e.g. for online payments, send and receive funds etc. A contactless Visa Debit Card linked to the Current Account provided to you can be used for Merchant payments, online transactions, ATM withdrawals across Europe etc

This current account will be active for 3 months after your Blocked account tenure completion. You will receive a mail after your tenure completion regarding the same.

In which bank are the Blocked Account and Current Account held in Germany?

Your accounts will be maintained at ICICI Bank UK PLC, Germany Branch which is a licensed Bank in Germany.

What are the management fees / charges for the account?

You only pay the initial fee of EUR 150 at the time of account opening, which should be transferred while funding your Blocked Account to receive Balance Confirmation certificate. Apart from that, there are no monthly or annual account management fees or charges.

Do I need to maintain a minimum balance or monthly average in the accounts?

The amount to be transferred depends on the duration of your course / stay in Germany. The amount is defined by the German VISA regulations. While completing the application, you will be informed about the total amount which you need to transfer, and the amount that you would like to be deposited to your current account on a monthly basis.

The set monthly amount will be auto debited from your Blocked account and credited to your Current account.

There is no minimum balance requirement for Current Account.

Is it possible to deposit money in the account (In Germany and from Overseas) and also make international transfers?

Yes, if you hold a bank account in Germany or the European Union (EU), you may transfer the funds in Euros to your Blocked Account through SEPA. If you hold a bank account overseas, you will need to do a wire transfer to your Blocked Account.

Is my investment secure?

Yes, your money at ICICI Bank UK PLC, Germany Branch is secure.

Financial strength of the ICICI Group:
ICICI Bank Limited is the largest private bank in India and operates conventional deposit and lending business. In addition, major insurance and financial services companies belong to the ICICI Group.

Will ICICI Bank Germany pay any interest for Blocked Account?

No, ICICI Bank Germany will not pay any interest for the blocked account.

Can I open a Blocked Account in a joint name?

No. The Blocked Account can only be opened in the name of the applicant who is applying for a VISA permit.

I have funded my Blocked Account but never completed my Visa application. Can I use my existing Balance certificate to reapply for Visa application?

Yes, you can use an existing Balance Confirmation certificate when re-applying for a Visa. The German consulate in India will validate the Balance Confirmation certificate with ICICI Bank Germany directly.

Will ICICI Bank Germany refund my investment in case of any issues?

Yes, ICICI Bank Germany will refund your money under the following circumstances:

  • Your visa/study/Job permit application was declined, or
  • Your application for admission to a German educational institution was declined, or
  • You have withdrawn enrolment from the German educational institution before your arrival in Germany.

Note: Customers can withdraw from the Blocked Account even after arriving in Germany. However, they would need to provide evidence that they have withdrawn enrolment from their German educational institution and returned back to India. The funds will only be refunded after verification of visa/study/Job permit cancellation with the German consulate.

Can I transfer funds to my Blocked Account through services other than a bank, such as a money exchange house (money transfer services)/third party services?

No. Funds must be wire transferred from a bank in India where you hold an account exclusively in your name or a joint account with your parent(s), or the money will be returned. You will be responsible for covering all administrative/intermediary bank fees incurred as a result of the return of funds.

Can a third-party deposit money into my ICICI Bank Germany Blocked Account?

No, only you can deposit funds into your account, from your bank account in India. The bank account in India should be exclusively in your name or a joint account with your parent(s). In the event of a refund, the money will be returned to this bank account where the original remittance was made from.

Can a third-party follow up with ICICI Bank Germany in regard to the status of my application?

For privacy reasons, ICICI Bank Germany will not be able to disclose any information to anyone other than you.

How do I activate my account?

You need to login to the portal and provide a few details followed by an online KYC verification in order to immediately activate your account. A Germany local address proof in your name would be required.

Throughout the process, you need not visit any branch or post any document. The entire process is completely online.

Can I have any standing instructions to pay my monthly expenses (Example - Rent, Insurance etc.)?     

Yes, you can have standing instructions to pay your monthly expenses like Rent, electricity bills, mobile bills and other expenses.

What is an IBAN & where can I find it?

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries plus Norway, Switzerland, Liechtenstein and Hungary. The IBAN is made up of a code that identifies the country the account belongs to, the account holder's bank and the account number itself. The IBAN makes it easier and faster to process cross-border payments.

You can find it on your "Confirmation page" post account application submission. Post account activation, you can find it in your Internet Banking logged in section.

When and where can I get my SEPA Direct Debit mandate form?

Direct Debit is very common in Germany and required for most of the regular payments. The SEPA Direct Debit mandate form is provided by your service provider from whom who take a particular service. You have to fill the same and provide to your service provider to start the direct debits from your account. For e.g.: If you take a Vodafone mobile connection, Vodafone will provide you with a SEPA Direct Debit Mandate form, which you need to fill, duly sign and handover to Vodafone.

When can I start accessing the balance in the account?

The amount that you specify during the application will be auto credited to your Current account on a monthly basis. The credit will start from the month you activate your account.

How can I update my personal or contact information (telephone number or home address or passport number)?

If you need to update your personal information, you must notify us through ICICI Bank Germany Secure Mail Service with supporting documentation (if applicable) by replying to the last message from us.

How can I reset my Secure Email Service password?

Visit the Blocked Account application Login page, click on "Forgot Password" and follow the onscreen instructions.

How do I close my Blocked account and are there any charges for account closure?

The applicant would need to apply for account closure and refund by sending the request to blockedaccount@icicibank.com . Any request for Blocked Account closure should be supported with relevant documents

  • If your VISA is rejected and you cannot travel to Germany, then we would require the VISA rejection letter from the consulate to close the account.
  • Similarly, if your APS is rejected, in that case you would be required to share the APS rejection letter.

We would only charge EUR 25 for the international money transfer. There will not be any further account closure charges.

How do I extend my Blocked Account for second year?

ICICI Bank UK PLC, Germany Branch is not accepting requests for blocked account extensions

Can Visa for Jobseeker be extended?

Visa for jobseekers cannot be extended beyond the 12 month period.

IDNOW is not accepting my Passport for KYC. What should I do?

ICICI Germany is a regulated branch of BaFin, which is the local regulator. We understand that some of the latest version of the Indian passports are currently not accepted for KYC using videoident. This is due to lack of certain security features which cannot be verified during the video call. But to ensure that our customers don’t suffer because of this, we do we have an alternative for you. You may please download the POSTIDENT form from the activation portal and complete the KYC through offline mode. For offline KYC you need to carry the POSTIDENT form along with your ID card or Passport, and City registration document to the nearest Deutsche Post Office and present it at the counter. After completing your identification, Deutsche Post will send the confirmation document physically to ICICI Bank Germany. As soon as we have checked and verified your documents, we will activate your account.This process normally can take 3-4 days. Also, this service is free for the customers and you don’t have to pay anything at Deutsche Post. You will also receive a confirmation e-mail from us confirming the activation of your account.

How long does it take to receive a debit card?

After you fund your Blocked account, the VISA debit Card will be delivered to you within 7-10 working days. Status of card can be tracked via our online banking platform or by sending an email to Germanyservice@icicibank.com

Where will be the debit card delivered?

The debit card will be delivered to the address provided by you at the time of account opening. In case of reissuance of card, the card will be delivered to the address mentioned in your profile. Please keep your account information updated at all times

What should I do when I receive a new debit card?

1.Activate your new Debit Card via Internet Banking logged in section

2.Generate your Debit Card PIN (Personal Identification Number) via online banking or at any VISA ATM.

3.Ensure that your first transaction is at a VISA cash point (ATM) in Germany. Please note that your card will not work online or at a merchant if the first transaction has not been at a VISA ATM.

4.Sign the grey panel on the back of your card.

Can I use the Debit card as soon as I receive it?

No, for your account safety, your VISA card comes under a Blocked state. Once you have activated your online Banking platform, you can generate your online Debit Card PIN. Once you have the PIN, you will have to activate the card by visiting any of the nearest VISA ATMs in Germany and conduct your first transaction. Post which, your card can be used for online shopping, Point of Sales purchases or for host of other services.

Can I use the Debit card to withdraw money from any ATM in Germany?

The contactless Visa Debit Card linked to your Current Account can be used to withdraw money across Europe at any ATM.

Do I need to visit the ICICI Germany Branch anytime to get an issue resolved?

ICICI Blocked Account and Current Account are an online Banking product. In case of any support, our Customer support team can be reached on call center numbers while in India (+91 40 71403336/4069215431) or (+49 61969239537/61967833000) when in Germany.

Will PIN be sent for the Debit card?

No paper based PIN will be sent for your VISA Debit card. You can generate your Debit Card PIN (Personal Identification Number) via Bank's online banking platform or at any VISA ATM.

How do I generate my Debit card PIN?

You can generate Debit card PIN via online banking. Please ensure that your first transaction is at a VISA cash point (ATM) in Germany. Please note that your card will not work online or at a merchant store if the first transaction has not been conducted at a VISA ATM

What is the transaction limit on my debit card?

The maximum daily transaction limit on your debit card is €300 for cash withdrawals from any Visa ATM, €1500 for purchases at online merchants and €1500 for online purchases. You can view / update your limits anytime via your online internet banking section.

I have lost my debit card, how do I request for a new debit card?

Please block your lost Debit card immediately and request a new one via online banking section or by calling our Customer Service Centre on +49 61969239537/61967833000 (Germany) or +91 40 71403336/4069215431 (India) (local call charges apply).

Are there any transaction charges for using the Debit card?

There are no transaction charges for using the Debit card for online purchases or at Merchant terminals (POS).

There will be a transaction charge of EUR 2 per ATM transaction for more than allocated transactions. Please make note of the below mentioned allocated transactions:

 

Account type Free ATM transaction
Blocked Account 3 per month

How to request for a new debit card?

You can place this request via online banking section or by calling our Customer Service Centre on +49 61969239537/61967833000 (local call charges apply).

Is health insurance mandatory for all students & jobseekers, planning to a get a Student or Jobseeker VISA for Germany?

Yes, health insurance is mandatory for a Student or Jobseeker VISA for Germany.

Can I register for Health Insurance along with Blocked Account?

Yes, ICICI Bank Germany has collaborated with Feather to provide private as well as public health insurance.

Which health insurance provider I can register with?

ICICI Bank Germany through its partner Feather now offers students/Jobseekers an option to opt for Health Insurance with leading statutory Health insurers like Techniker Krankenkasse (TK) and Barmer. You can also opt for private health insurance provided by ADVIGON. Click here to register for health insurance with attractive offers.

Which groups are not eligible to avail Public Health Insurance?

The following groups are not eligible:

  • Guest scientists, post-graduate students, scholarship holders (without a contract of employment)
  • Language students or those attending pre-study colleges
  • Students studying at a non-state university or at a non-state-recognized university
  • Students above the age of 30 years.

This is applicable for non EU applicants.

 

Does insurance cover provided by TK, Barmer and Advigon meet the thresholds required for German visa?

The covers provided here are comprehensive and it does meet German visa requirement, as it provides coverage greater than 30,000 Euro.

Is there any additional Charges for opting health Insurance?

Yes, there are additional charges which vary as per health insurance provider, Click here to check the same.

Why should I sign up from feather through ICICI Bank Germany?

When you register for health insurance, You will receive attractive cashback in your bank account from feather when your health insurance has been active for 3 months.

  • Fully digital application.
  • Tailored to your needs
  • Simple and in English

Is insurance provided by ICICI Bank Germany or

Customer would be in direct contract with Feather's website and insurance provider they choose and ICICI Bank Germany will not be responsible for the terms and conditions provided by these third parties and agreed by the customer.

Can I avail the insurance separately without availing blocked account services?

No, attractive cashback is only available with ICICI Bank Germany’s Blocked account.

What is mode of payment for health insurance premium?

You can pay for Expat (private) insurance premium through credit card or direct debit from a German bank account. Barmer or TK insurance premium can be paid through a direct debit from your German bank account. You can use your ICICI Bank Germany’s complimentary current account for this debit. A complimentary current account is offered to all the customers when they open their Blocked account.

What is frequency of insurance premium payment?

Frequency is monthly for all policies.

When will I get cover under insurance after paying the premium?

The cover will start on the day shown in the policy document, and is usually the same day as the start of university for TK and BARMER for student and date of job for jobseeker and for expat (private) insurance you can choose the start date yourself.

What is maximum time period for which i will get insurance cover?

You will get insurance cover for expat (private) insurance upto 5 years and there is no limit for TK/BARMER.

Can I change my public Insurance partner after availing Insurance?

It is not possible to switch public health insurance for 12 months after signing up.

Can i get cashback every year after completion of 12 months for Expat Insurance?

No, the cashback is only applicable for the first year, only if you signup using Feather's website

Can I get the cashless facility from public and private?

Most of the public insurances offer cashless doctor consultation and nominal charges for the medicines. For the private insurance, you would have to pay and then claim.

When will I get confirmation for Insurance after sign up?

The confirmation is send after 1-2 days for TK and BARMER and immediately for expat (Private).

How can I cancel the Insurance after availing the same?

You can cancel Expat insurance any month in the Feather account. You can only cancel Barmer or TK after a minimum of 12 months.

Can I cancel Private (Expat) Insurance after availing?

You can cancel any time.

Is there free look period applicable for customers after availing insurance?

No.



Health Insurance is offered by feather. For updates and latest Terms and Conditions visit feather's website