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After you fund your Blocked account, the VISA debit Card will be delivered to you within 7-10 working days. Status of card can be tracked via our online banking platform or by sending an email to

The debit card will be delivered to the address provided by you at the time of account opening. In case of reissuance of card, the card will be delivered to the address mentioned in your profile. Please keep your account information updated at all times

1.Activate your new Debit Card via Internet Banking logged in section

2.Generate your Debit Card PIN (Personal Identification Number) via online banking or at any VISA ATM.

3.Ensure that your first transaction is at a VISA cash point (ATM) in Germany. Please note that your card will not work online or at a merchant if the first transaction has not been at a VISA ATM.

4.Sign the grey panel on the back of your card.

No, for your account safety, your VISA card comes under a Blocked state. Once you have activated your online Banking platform, you can generate your online Debit Card PIN. Once you have the PIN, you will have to activate the card by visiting any of the nearest VISA ATMs in Germany and conduct your first transaction. Post which, your card can be used for online shopping, Point of Sales purchases or for host of other services.

The contactless Visa Debit Card linked to your Current Account can be used to withdraw money across Europe at any ATM.

ICICI Blocked Account and Current Account are an online Banking product. In case of any support, our Customer support team can be reached on call center numbers while in India (+91 40 71403336/4069215431) or (+49 61969239537/61967833000) when in Germany.

No paper based PIN will be sent for your VISA Debit card. You can generate your Debit Card PIN (Personal Identification Number) via Bank's online banking platform or at any VISA ATM.

You can generate Debit card PIN via online banking. Please ensure that your first transaction is at a VISA cash point (ATM) in Germany. Please note that your card will not work online or at a merchant store if the first transaction has not been conducted at a VISA ATM

The maximum daily transaction limit on your debit card is €300 for cash withdrawals from any Visa ATM, €1500 for purchases at online merchants and €1500 for online purchases. You can view / update your limits anytime via your online internet banking section.

Please block your lost Debit card immediately and request a new one via online banking section or by calling our Customer Service Centre on +49 61969239537/61967833000 (Germany) or +91 40 71403336/4069215431 (India) (local call charges apply).

There are no transaction charges for using the Debit card for online purchases or at Merchant terminals (POS).

There will be a transaction charge of EUR 2 per ATM transaction for more than allocated transactions. Please make note of the below mentioned allocated transactions:

Account type Free ATM transaction
Blocked Account 3 per month

You can place this request via online banking section or by calling our Customer Service Centre on +49 61969239537/61967833000 (local call charges apply).

As per the German VISA regulations, if you are applying or planning to apply for a student / job-seeker visa for Germany, every applicant who is not an EU citizen is required to provide proof of funds. By opening the Blocked account with ICICI Bank Germany, you can use the funds in the Blocked Account as proof of funds for your VISA application.

Some of the benefits of ICICI Bank Blocked Account are:

  • Get a complimentary fully functional current account for daily banking needs
  • Digital account opening process, no branch visits required
  • Receive your VISA Debit card before you land in Germany
  • Paperless online Debit card PIN
  • Withdraw cash from any VISA ATM throughout Europe
  • Service helpline numbers in Germany & India

You need to start the application process by registering yourself on ICICI Bank Germany website. Once you complete the online application form, a blocked account number will be provided to you instantly. If you are funding your Blocked Account from a country outside European Union, you will have to Wire transfer from a bank account held solely or jointly in your name or from your parent's account. In case you hold a Bank Account in EU from where you wish to fund your Blocked Account, you may transfer using SEPA. Once your account is funded you will issued a Balance confirmation certificate and your debit card will be dispatched while in India. Once you reach Germany, you need to submit the activation form and complete the KYC, once you complete the KYC please ensure you click on submit button and submit the activation form as without it, the activation will not proceed further. Click here to start with the registration for ICICI Bank Blocked Account.

In case, you do not have a "Last Name" or "Surname", you can enter "." in the "Last Name" field and continue with your application. Kindly enter the details as mentioned in your Passport to avoid any delay with account opening.

Click here to visit our Blocked Account home page and then follow the onscreen instructions.

Once your open your Blocked Account online and transfer the amount, a Balance Confirmation Certificate will be sent to you via secured mailbox. Along with this, a Visa Debit Card will be delivered to your address mentioned during your application.

Once you reach Germany, you will need to activate your account by visiting our portal, update a few details and complete KYC via a short video call. Again, this is a hassle free online process.

For the money transfer from India to your Blocked account, we would request you to kindly get in touch with your Relationship Manager with your Bank in India, as they can advise you regarding the most efficient way for transfer of funds. Our customers have used multiple money transfer services including ICICI Bank Money2World, Unimoney, Instarem, etc.

To apply, you will need to provide the following documents:

a. Copy of passport pages

(i) the page in your passport containing your photo, passport number, date of birth and other personal details,


(ii) the page in your passport with other information, e.g. your parent / guardian names and addresses. If the passport does not have a page that bears the name of your parents / guardian then please provide any other Government issued identification document that bears all your personal information alongside the details of your parent(s) / guardian. The passport must also show your current address, if the passport does not show your address then please provide any other Government issued identification document that bears your personal information alongside your present address

You can deposit funds into your Blocked Account at any time during the year. However, it is your responsibility to ensure that you apply for the account well in advance, so funds are deposited in your blocked account before you apply for a study permit. Normally, we need around 1-2 business days to open a Blocked Account and around 3 business days to credit the money into that account.

An application can only be submitted using our online account portal.

If you need to contact us before registering, please email us at
To contact us in India, please call                 : +91 4071403336/4069215431
If you are already in Germany, please call    : +49 61969239537/61967833000

You can communicate with us using the Secure Mailbox section or email us at “ or contact us by Phone.

To contact us in India, please call : +91 407140 3336/4069215431
If you are already in Germany, please call : +49 6196 9239537/61967833000

To help retrieve information efficiently, please keep all the information of your Blocked Account application form and the date of submission handy before the call.

The Current account is a fully functional transactional account being offered free of cost along with the Blocked Account. Your monthly amount will be auto deposited to this Current Account.

This account can be used for your daily banking needs while in Germany, e.g. for online payments, send and receive funds etc. A contactless Visa Debit Card linked to the Current Account provided to you can be used for Merchant payments, online transactions, ATM withdrawals across Europe etc

Your accounts will be maintained at ICICI Bank UK PLC, Germany Branch which is a licensed Bank in Germany.

You only pay the initial fee of EUR 150 at the time of account opening, which should be transferred while funding your Blocked Account to receive Balance Confirmation certificate. Apart from that, there are no monthly or annual account management fees or charges.

The amount to be transferred depends on the duration of your course / stay in Germany. The amount is defined by the German VISA regulations. While completing the application, you will be informed about the total amount which you need to transfer, and the amount that you would like to be deposited to your current account on a monthly basis.

The set monthly amount will be auto debited from your Blocked account and credited to your Current account.

There is no minimum balance requirement for Current Account.

The amount to be transferred depends on the duration of your course/stay in Germany. The amount is defined by the German VISA regulations and from 1 January 2023, the monthly amount required for blocked account has changed to 934 Euros. While going through the application, you will be informed about the total amount which you need to transfer, which also includes the account application fees.

Yes, if you hold a bank account in Germany or the European Union (EU), you may transfer the funds in Euros to your Blocked Account through SEPA. If you hold a bank account overseas, you will need to do a wire transfer to your Blocked Account.

Yes, your money at ICICI Bank UK PLC, Germany Branch is secure.

Financial strength of the ICICI Group:
ICICI Bank Limited is the largest private bank in India and operates conventional deposit and lending business. In addition, major insurance and financial services companies belong to the ICICI Group.

German Deposit Protection:
In the unlikely event that ICICI Bank UK PLC should encounter financial difficulties, customer deposits at the German branch of ICICI Bank UK PLC are covered by two different deposit insurance schemes.

German branch of ICICI Bank UK PLC is a member of the Deposit Guarantee Fund of the Federal Association of German Banks, which owns about 180 private banks from Germany and abroad. Deposits with ICICI Bank UK PLC in Germany, which exceed the statutory minimum guaranteed, are guaranteed by this fund up to a security limit of currently € 15,000,000. The security limit applicable to ICICI Bank UK PLC as well as further information on the fund and contact details can be found at .

No, ICICI Bank Germany will not pay any interest for the blocked account.

No. The Blocked Account can only be opened in the name of the applicant who is applying for a VISA permit.

Yes, you may still use the same Blocked Account if you have not requested for a refund.

Yes, you can use an existing Balance Confirmation certificate when re-applying for a Visa. The German consulate in India will validate the Balance Confirmation certificate with ICICI Bank Germany directly.

Yes, ICICI Bank Germany will refund your money under the following circumstances:

  • Your visa/study/Job permit application was declined, or
  • Your application for admission to a German educational institution was declined, or
  • You have withdrawn enrolment from the German educational institution before your arrival in Germany.

Note: Customers can withdraw from the Blocked Account even after arriving in Germany. However, they would need to provide evidence that they have withdrawn enrolment from their German educational institution and returned back to India. The funds will only be refunded after verification of visa/study/Job permit cancellation with the German consulate.

No. Funds must be wire transferred from a bank in India where you hold an account exclusively in your name or a joint account with your parent(s), or the money will be returned. You will be responsible for covering all administrative/intermediary bank fees incurred as a result of the return of funds.

No, only you can deposit funds into your account, from your bank account in India. The bank account in India should be exclusively in your name or a joint account with your parent(s). In the event of a refund, the money will be returned to this bank account where the original remittance was made from.

For privacy reasons, ICICI Bank Germany will not be able to disclose any information to anyone other than you.

You need to login to the portal and provide a few details followed by an online KYC verification in order to immediately activate your account. A Germany local address proof in your name would be required.

Throughout the process, you need not visit any branch or post any document. The entire process is completely online.

Yes, you can have standing instructions to pay your monthly expenses like Rent, electricity bills, mobile bills and other expenses.

IBAN stands for International Bank Account Number and is a number attached to all accounts in the EU countries plus Norway, Switzerland, Liechtenstein and Hungary. The IBAN is made up of a code that identifies the country the account belongs to, the account holder's bank and the account number itself. The IBAN makes it easier and faster to process cross-border payments.

You can find it on your "Confirmation page" post account application submission. Post account activation, you can find it in your Internet Banking logged in section.

Direct Debit is very common in Germany and required for most of the regular payments. The SEPA Direct Debit mandate form is provided by your service provider from whom who take a particular service. You have to fill the same and provide to your service provider to start the direct debits from your account. For e.g.: If you take a Vodafone mobile connection, Vodafone will provide you with a SEPA Direct Debit Mandate form, which you need to fill, duly sign and handover to Vodafone.

The amount that you specify during the application will be auto credited to your Current account on a monthly basis. The credit will start from the month you activate your account.

If you need to update your personal information, you must notify us through ICICI Bank Germany Secure Mail Service with supporting documentation (if applicable) by replying to the last message from us.

Visit the Blocked Account application Login page, click on "Forgot Password" and follow the onscreen instructions.

The applicant would need to apply for an online refund by raising the "Refund request" in the application portal. If your VISA is rejected and you cannot travel to Germany, then we would require the VISA rejection letter from the consulate to close the account. In that case, we would only charge EUR 25 for the international money transfer. There will not be any further account closure charges.

For any other reason for account closure or withdrawals, there would be an account closure fee of EUR 150 applicable.

Jobseeker Visa is issued for a period of up to six months.

Visa for jobseekers cannot be extended beyond the six month period.

ICICI Germany is a regulated branch of BaFin, which is the local regulator. We understand that some of the latest version of the Indian passports are currently not accepted for KYC using videoident. This is due to lack of certain security features which cannot be verified during the video call. But to ensure that our customers don’t suffer because of this, we do we have an alternative for you. You may please download the POSTIDENT form from the activation portal and complete the KYC through offline mode. For offline KYC you need to carry the POSTIDENT form along with your ID card or Passport, and City registration document to the nearest Deutsche Post Office and present it at the counter. After completing your identification, Deutsche Post will send the confirmation document physically to ICICI Bank Germany. As soon as we have checked and verified your documents, we will activate your account.This process normally can take 3-4 days. Also, this service is free for the customers and you don’t have to pay anything at Deutsche Post. You will also receive a confirmation e-mail from us confirming the activation of your account.

Education loan is offered by ICICI Bank Limited, India. For updates and latest Terms and Conditions visit  Bank’s website

Customer Care Number : 1800 1080 & Email ID :

Post submission of complete documents, the loan will be disbursed within 15 working days.

Simple interest will be calculated on your loan.

Yes. Scholarship awarded to the applicant from the institute will be considered as a margin money.

Yes, you can avail a partial fee as loan at any point of time during your studies

Yes. You can get the tenure increased, if the course is extended by the university

Parents, brother, sister, spouse, parents-in-law and grandparents can be your co-applicant.

For post graduate courses, applicants with 3+ years of experience can apply for a loan with a non-financial co-applicant.

Yes, you can pre-close your loan any time during the tenure.

Yes, you can pre-pay your loan any time. There are no charges for pre-payment.

Your repayment amount will be based on the actual disbursement and repayment scheme as applicable for the institute.

Education loan is offered by ICICI Bank Limited, India. For updates and latest Terms and Conditions visit  Bank’s website

Customer Care Number : 1800 1080 & Email ID :

Health Insurance is offered by feather. For updates and latest Terms and Conditions visit feather's website

Yes, health insurance is mandatory for a Student or Jobseeker VISA for Germany.

Yes, ICICI Bank Germany has collaborated with Feather to provide private as well as public health insurance.

ICICI Bank Germany through its partner Feather now offers students/Jobseekers an option to opt for Health Insurance with leading statutory Health insurers like Techniker Krankenkasse (TK) and Barmer. You can also opt for private health insurance provided by ADVIGON. Click here to register for health insurance with attractive offers.

The following groups are not eligible:

  • Guest scientists, post-graduate students, scholarship holders (without a contract of employment)
  • Language students or those attending pre-study colleges
  • Students studying at a non-state university or at a non-state-recognized university
  • Students above the age of 30 years.
This is applicable for non EU applicants.

The covers provided here are comprehensive and it does meet German visa requirement, as it provides coverage greater than 30,000 Euro.

Yes, there are additional charges which vary as per health insurance provider, Click here to check the same.

When you register for health insurance, You will receive attractive cashback in your bank account from feather when your health insurance has been active for 3 months.

  • Fully digital application.
  • Tailored to your needs
  • Simple and in English

Customer would be in direct contract with Feather and insurance provider they choose and ICICI Bank Germany will not be responsible for the terms and conditions provided by these third parties and agreed by the customer.

No, attractive cashback is only available with ICICI Bank Germany’s Blocked account.

You can pay for Expat (private) insurance premium through credit card or direct debit from a German bank account. Barmer or TK insurance premium can be paid through a direct debit from your German bank account. You can use your ICICI Bank Germany’s complimentary current account for this debit. A complimentary current account is offered to all the customers when they open their Blocked account.

Frequency is monthly for all policies.

The cover will start on the day shown in the policy document, and is usually the same day as the start of university for TK and BARMER for student and date of job for jobseeker and for expat (private) insurance you can choose the start date yourself.

You will get insurance cover for expat (private) insurance upto 5 years and there is no limit for TK/BARMER.

It is not possible to switch public health insurance for 12 months after signing up. It is possible to get cashback again after 12 months. No additional cost.

Cashback will be applicable only for public, and only if you renew using Feather.

Most of the public insurances offer cashless doctor consultation and nominal charges for the medicines. For the private insurance, you would have to pay and then claim.

The confirmation is send after 1-2 days for TK and BARMER and immediately for expat (Private).

You can cancel Expat insurance any month in the Feather account. You can only cancel Barmer or TK after a minimum of 12 months.

Health Insurance is offered by feather. For updates and latest Terms and Conditions visit feather's website

Money2world service is offered by ICICI Bank Limited, India. For updates and latest Terms and Conditions visit  Bank’s website.

Customer Care Number : 1800 1080 & Email ID :

Here are the advantages of Money2World

  • ICICI Bank Limited, India holds account with ICICI Bank UK PLC Germany Branch, this enables smoother processing of fund transfer.
  • Quick Transfers of your fees and blocked account amount from any bank in India to any bank in Germany
  • Better tracking of your remittances
  • Competitive & confirmed exchange rate: Know the exact competitive exchange rate applicable on your transfers
  • Smart Money Transfer: Exchange rate alerts and block your rate to transfer money at the desired rate
  • Safety & Security: A 2-factor authentication and end-to-end online transfers with tracking & 250-bit encryption

Yes, you can avail the online fund transfer money2world service, by simply completing one-time registration process. The registration process is as mentioned below:

  • You have to initiate user registration process on Money2World (M2W) by entering all requested details.
  • To complete KYC verification, visit any nearby ICICI Bank branch and submit the KYC documents such as PAN card and any Address Proof acceptable by the bank such as Passport, Voter ID, Driving Licence, etc.
  • Click on 'Validate Registration‘ on the M2W homepage
  • Enter OTP sent to mobile number and e-mail ID to complete registration.
  • Reset Password

The acceptable KYC documents for KYC verification at the ICICI Bank branch are PAN card and any Address Proof acceptable by the bank such as Passport, Voter ID, Driving Licence, etc.

Yes, you can avail the online fund transfer money2world service, by simply completing one-time registration to transfer funds from any other bank in India. However, you can also transfer funds from your ICICI Bank resident Savings Account by logging in to Internet Banking under the path: Payment & Transfer > Fund Transfer > An overseas account through Money2World > Send Money Now

ICICI Bank will enable your registration on completion of the successful due diligence within 24 hours. You will be informed by the Bank about the acceptance of your registration request, post which you will be allowed to initiate fund transfer.

The limit for fund transfer abroad for ICICI Bank’s resident Savings Account holder from ICICI Bank Internet Banking is up to USD 25,000 or its equivalent per transaction and USD 250,000 or its equivalent per financial year subject to any purpose specific limit specified by Reserve Bank of India.

Below are the steps for booking a transaction on Money2World –

  • Login to Money2World with your user id (registered email id) and password
  • Add your Indian bank account from where funds are to be sent
  • Add your receiver details
  • Click on ‘Transfer Money’ tab and fill the required transaction details
  • Enter OTP received on your registered mobile number and submit the transaction
  • Select the payment mode - NEFT/ RTGS using Internet Banking or payment gateway
  • Transfer the funds to ICICI Bank Account via selected payment mode

All transactions requests received up to 3.00 PM IST on a working day Monday to Friday is processed on the same day, if the Bank receives the funds within the specified time. Requests received after 3.00 PM IST will be processed on the next working day.

Please cross-check your account statement. In case your bank account has been debited, but you can't see the transaction in the ‘Remittances history’ section, please write to or call our Customer Care.

Money2world service is offered by ICICI Bank Limited, India. For updates and latest Terms and Conditions visit  Bank’s website.

Customer Care Number : 1800 1080 & Email ID :

Forex prepaid card is offered by ICICI Bank Limited, India. For updates and latest Terms and Conditions visit Bank’s website.

Customer Care Number : 1800 1080 & Email ID :

ICICI Bank Multicurrency Forex Prepaid Card is a foreign-currency prepaid card which can be loaded with up to 15 foreign currencies. It can used for swipe transactions/ATM transactions overseas and also be used for online transactions on international sites.

No more worries of carrying cash when you travel. With ICICI Bank Forex card, you can start spending on your basic requirements as soon as you land in Germany. It can be a taxi from the airport or payment at coffee shops, Forex card takes care of it.


  • Lock-in currency conversion rate
  • Avoid 3.5% cross currency/ mark-up charges
  • Ease of usage, convenient to carry, secured transactions, control spends
  • Choose to transact in Host currency or local currency to control cross-currency charges

  • Online issuance of Forex Prepaid Card at designated address
  • Instant online reload using Internet Banking or iMobile app
  • Easy online refund of unspent amount with no extra charges
  • Complimentary Comprehensive Forex Prepaid Insurance & emergency Forex Prepaid assistance
  • Free Replacement Card as part of the Kit
  • Instant Wallet to Wallet fund transfer facility
  • Emergency Cash assistance

Customer can apply for Forex Prepaid Card from any of the 3 channels below:-

  • Over the counter at all Forex branches (Cat-B branches)
  • Retail Internet Banking (RIB)
  • iMobile Application

Sr. No. ICICI Bank Multicurrency Forex Prepaid Card
1 US Dollar
2 Pound Sterling
3 Euro
4 Canadian Dollar


Australian Dollar
6 Singapore Dollar
7 Arab Emirate Dirham
8 Swiss Franc
9 Japanese Yen
10 Swedish Krona
11 South African Rand
12 Saudi Arabian Riyal
13 Thai Baht
14 New Zealand Dollar
15 Hong Kong Dollar

During purchase of a ICICI Bank Forex Prepaid Card, customers need to provide the following:

  • Passport
  • PAN

They would also need to fill up and sign the ICICI Bank Forex Prepaid Card application form. The same documents need to be provided.

The International Student Identity Card (ISIC) is an internationally recognised proof of full-time student status issued in close to 125+ countries. The card allows a student to prove his/her student status worldwide, as well as gain access to over 150,000 discounts and benefits. It is endorsed by organisations such as UNESCO, the European Council on Culture and the Andean Community of Nations. The card is recognised by universities, academic institutions, student organisations, national governments and ministries of education around the world. Validity of the card is 12 months.

The card provides the students with wide range of discounts and special offers including Forex Prepaid, restaurants, hotels, International SIM cards, Spa and wellness centres, retail shops, adventure parks, pharmacy, book stores entertainment, education and many more. The card is recognised by universities, academic institutions, student unions, national governments, financial institutions and ministries of education around the world.

Discounts ranging from 5% to 75% on various categories such as restaurants, bike rentals, stationeries, entertainment etc.

Sr. No Features Inclusions
1 One call to block bank cards Yes
2 Fraud protection - pre reporting up to <30> days, (including offline, online and ATM fraud transactions) Yes (up to Rs <5,00,000>)


Fraud protection - post reporting complete protection Yes
4 Emergency Forex Prepaid assistance - Emergency hotel bill payment India: Up to Rs <40,000> Overseas: Up to Rs <80,000>
5 Emergency Forex Prepaid assistance - Emergency ticketing India: Up to Rs <40,000> Overseas: Up to Rs <80,000>

  • One call is enough to block all cards. The customer must provide and promptly update all his/her card details with OneAssist.
  • OneAssist will communicate the membership details within <3> working days of your card activation
  • In the event of theft or loss of wallet, the customer has to immediately call OneAssist to report the loss of the wallet and block any card registered with OneAssist. In the event that customer input is required in the form of confidential Personal Identification Number (PIN) or a Telephone Identification Number (TIN) (which cannot be disclosed to a third party), OneAssist will assist the customer by conferencing the customer on the telephone call with the issuer for the customer to provide such PIN/TIN for authentication purposes.
  • In case customer has not shared the details of a particular card with OneAssist and requests the same to be blocked, OneAssist shall attempt to block the same card with the help of other details provided by the customer on best effort basis.

  • SMS DHL to <56161>. Click on the link in the response SMS received.
  • Enter your name
  • Allow detection of current location or share your PIN Code for shipment location
  • Select type of shipment
  • Select a store from the options given
  • Enter the DHL Coupon Code for availing of discount on courier service and for availing of discount on excess baggage services
  • Unique code is generated. Use the code while availing of the DHL excess baggage or courier service.

Dynamic Currency Conversion (DCC), also referred to as Cardholder Preferred Currency (CPC), is a service offered by merchants – not VISA - in some countries when you use the card abroad. If you choose to use the DCC service, the merchant will convert the purchase price of goods or services at the point of sale from the currency in which the price (i.e. the merchant’s local currency) is displayed into another currency (i.e. your home currency) using an exchange rate that typically includes a service fee.

We recommend NOT to opt for DCC settlement if offered by merchant at the time of payment of bills.

To apply for a refund, please visit your nearest select ICICI Bank branch or your money changer (For Details, please call up our Customer Care Centre).

You need to fill up a Refund Form and provide copies of your ICICI Bank Forex Prepaid Card and your passport. The funds will be returned to you immediately.

Customers can also apply for refund Online by logging into iMobile and Internet Banking. The amount will be refunded directly to Bank account within 1 working day.

If you forget the ATM PIN, you may generate the same by using any of the following methods:-

  • Using Self Care Portal
  • Using iMobile or Internet Banking
  • Calling Customer care

Yes, the same is available. In case you want to temporarily block the card for safety purpose, you can do so yourself through your internet banking, iMobile, Self-care log-in or you can call up ICICI Bank call center to block and then unblock the card.

Domestic Customer Care: <1860 120 7777>
IVR Option: Select language of preference > Option 2 for Credit Card or Prepaid Cards > Enter your 16-digit card number 
Australia - <0011 800 0424 2448> Belgium - <00 800 0424 2448> Canada - <1866 4242 448> Finland - <990 800 0424 2448>
France - <00 800 0424 2448> Germany - <00 800 0424 2448> Ireland - <00 800 0424 2448> Italy - <00 800 0424 2448>
Luxembourg -<00 800 0424 2448> Netherlands - <00 800 0424 2448> Portugal - <00 800 0424 2448> Singapore - <800 101 2553>
Spain - <00 800 0424 2448> UAE - <8000 9114 001> United Kingdom - <0 8081 314 151> United States - <1866 4242 448>
IVR Option: Select option NRI services > NRI customer > Option 4 for Forex Prepaid Card and speak to our Customer Care Executive
In case you are calling from a local number of any of the countries not listed above,Call on +<91-40-4066 1887> IVR Option: Select option 4 for Forex Prepaid Card > Speak to our Customer Care Executive.

Yes, ICICI Bank Multicurrency Forex Prepaid Card can be loaded with upto 15 currencies on a single card. This card can be used to transact in various countries using the amounts from the respective currency wallets at all VISA affiliated merchant outlets, ATMs and e-commerce.

You can buy the card at the foreign exchange rate prevalent on the day as offered by the ICICI Bank branch. Similarly, for refunds, the prevailing exchange rate is applied.

You would get an SMS confirmation shortly after your card is loaded or reloaded or refunded. You may call up our customer care center also to know your balance. You can login into the website and check the transactions anytime.

You can also walk into the nearest ICICI Bank ATM to check the balance on your card (balance will be displayed in rupees).

On every transaction you will receive SMS and E Mail alerts on your registered mobile number and e mail id respectively. To receive sms alert while abroad you need to activate international roaming on your registered Indian mobile number.

ICICI Bank Forex Prepaid Card comes with complimentary Forex Prepaid Insurance were in the customer is automatically enrolled into the policy on the purchase of the Card. The claim will be applicable only if on the incident date, the ICICI Bank Forex Prepaid Card is active and had a positive balance. The insurance cover is as follows

Insurance Max Cover
Personal Air Accident Cover - Death only. 10,00,000
Missing of connecting International flight during transit USD 300
Loss of Forex Prepaid documents (Passport, Visa, Tickets) USD 500
Hijacking Max Up to USD 3,000
Delay in receipt of checked baggage. USD 300
Lost Card Liability Insurance Cover 2,00,000
Counterfeit Card Liability Insurance Cover 2,00,000

For transactions done in the base currency, there is no exchange rate applicable. However, for transactions other than in the Base Currency, there will be a currency conversion markup of 3.5% plus Goods and Service Tax as applicable will be levied by the Bank.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable

You may need a replacement card if the primary card is misplaced or lost. A replacement card is available in the card kit at the time of purchase. The replacement card can be activated online. If you happen to lose both, the primary as well as the replacement card, you can ask for another replacement card that will be sent to your registered address.

The Secondary Card can be activated by calling at the call center. Should you happen to lose both, the primary as well as secondary card, you can ask for another replacement card that will be sent to your location.

For reloading the card, Authorization letter from the card holder with the person’s name and attested signature who will place the request on his behalf and acknowledge the transaction shall have to be obtained from the person placing the request along with the following documents:

  • Passport Copy of the card holder
  • Form A2 signed by the card holder
  • Reload Form signed by the card holder
  • Identity card of the person placing the request

Alternatively, the card can also be reloaded Online in real time by using iMobile and RIB.

Forex prepaid card is offered by ICICI Bank Limited, India. For updates and latest Terms and Conditions visit Bank’s website.

Customer Care Number : 1800 1080 & Email ID :